ALLDATA Sucks Customer Reviews and Feedback

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ALLDATA LLC is an online source for automotive original equipment manufacturer (OEM) information. ALLDATA provides vehicle manufacturers' diagnostic and repair information.

A Territory Sales Manager wrote a review for Indeed in which he literally warns the applicants: DO NOT APPLY AT ALLDATA... THE WORST!!!! "I have been with the company a little over 2-years and I have never seen such a poorly ran company... The management team is not in touch at all with the staff, it is a cut-throat environment, upper management does not support floor managers, comp plans change often, the company thinks of ways not to pay you, territory split is horrible and unfair - you have 1 rep that will cover east and west coast areas, all aspects of this business are poorly planned...

We have individuals making changes and creating a comp plan with no sales experience or education what so ever... The sales team is not heard but we are held accountable for everything within the organization...

The most recent comp plan is a joke... 28% of our sales staff meets goals on a monthly basis and the rest are really struggling... What does the company do, they rise the monthly goal by $3800.00...

I / several of us are actively looking for new employment... I will tell you this when the right position comes along, I QUIT!!!!!

All the advertising the company does about making over $100K, that is a lie... 28% of the sales staff makeover that and the rest of us are at $50K to $80K..."

Reviews

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Former Employee - Anonymous Employee says

"Filled with favoritism. Takes years for a salary hike or promotion even if you are a stellar performer."

Former Employee - Inside Sales says

"Horrible management - EEOC complaints galore"

Current Employee - Field Representative says

"Incompetent managers, poor training, product behind times."

says

"Management and upper management lack leadership skills and concern for employees. They look for perfect employees but don't want to pay them enough, just to help them keep their jobs and positions and help them move up the ladder. Some in upper management are seriously incompetent as managers themselves. They look for for all they they lack and show their power from time to time so they know they are in charge. No growth for those really looking for opportunities."

says

"Stay away from here, no opportunity for anyone, company going down thanks to lousy management"

says

"No room for Growth unless they favor you if you don't brown noise the supervisors you won't go anywhere but truthfully there is no growth opportunities. Be prepared to stay at one position forever."

Former Employee - Software QA Engineer I says

"Hires people who unqualified, specifically in the QA department, management does not care about their employees, parent company Auto zone taking more away from Alldata employees."

Technical Editor says

"top management don't know how to run this company, I really don't see it recovering from firing all the people that really know how to run this company. When you fire that many people at one time you know the company isn't doing good at all. Covering up only gets you so far. And forget getting. Promotion if your a women library said they don't hire woman ever."

says

"Former leader defected to competition, remaining staff is overworked, infrastructure is way outdated."

says

"I worked at ALLDATA twice, for a combined total of over 17 years; and by admitting this, many people will know exactly who I am. I went back to ALLDATA because it was an easy job that I was over-qualified for. After working my way back up to the position that I had left (4+ years earlier), the only real financial gains I saw were realized after filing personal bankruptcy last year. The company offers AZ stock purchase at 85% of retail cost, yet if you don't have any expendable income, you obviously can't afford to buy any stock. And let's not forget the over-inflated stock prices of $600+ per share. They also offer a 401K plan but again, if you have no extra income, how can you afford to buy in? The increases in medical premiums are offset by the annual raise, so I left just as broke as I was 9 years prior when I had gone back. ALLDATA and their parent company AutoZone, claim that their people are their greatest asset, yet the reality is they are no where near a "people company". Lower staff are expected to be shining stars, yet their best efforts will gain them nothing more than a cheap pin ("flair" for those of you are fans of "Office Space"). Annual raises are a joke, averaging between 2.8 & 3.0%; unless you are able to "redesign the wheel", which will gain you a whopping 4.0% raise. I know this because I did exactly that not once, but twice over the years. Middle management gets a bonus if (and only IF) their lower employees exceed expectations (which they never will). Upper management re-arranges the EBIT reports so that magically they always get their bonus *every time*. (Funny how that works, right?) Over the years they have tried nearly every "management fad", usually a decade after every other mainstream company has tried those same ideas. My Dilbert desk calender was accurate to within 2 days, which is really quite scary when you think about it. How can a company that claims to be the leader in their field be so far behind? If you really care about the people, start by asking them why they are leaving, rather than just giving them an on-line link to a survey (instead of an actual exit interview). Several key people in the department left (myself included) because they were sick and tired of the continued BS, and management's response was to cut 1/2 of the remaining staff in that department. But hey, thanks to NAFTA they can get programmer level employees to shovel the data even faster than before, assuming of course the "new tools" that had been promised for 15+ years actually stay up and running for more than a week at a time. The automotive knowledge base that built the production department is no longer needed, so don't expect helpful answers if you've got questions. Would I recommend ALLDATA as a place to work? No way."

Business Solutions Manager (Former Employee) says

"In my short time, comp plan changes drove up quota and added nothing to compensation. Effectively lowering the % of commission. Required uniform passed off as a dress code, training was an absolute waste of time as the real world is unfamiliar to those who dont sell their product.Home officeUnrealistic expectations, poor upper mgmt, frequent network outages"

Library Research Specialist (Former Employee) says

"I haven't worked for this company for nearly 15 years. There should be a skip option for some of these reviews. I mean seriously, most of the people I worked with are probably gone anyway."

Technical Editor/Writer (Former Employee) says

"The department I worked in has an ongoing advertisement for an employee because they have had a 100% failure rate in 4 years. They're under the belief that is it a transition problem of the employees and fail to recognize that it is a culture issue. They would literally have to offer double the pay for me to even consider returning. And the money would be my only interest."

Business Solutions Manager (Former Employee) says

"Poorly run organization They changed their salary and vehicle lending right from the start Would not see this as a long term position that would be rewarding and personally satisfying"

Sales Rep (Former Employee) says

"Absolutely the worst job I've ever had, a typical day according to ALLDATA is 25 + visits, calls using their full of 40% junk customer prospect database, and then entering all of those calls into their database so they can tell you how terrible you do.I think this says it all, you cannot have your own cell phone number on your business cards, must use provided 800 number. There is only one reason for that, to make it easier to transition the territory to another rep.Completely demoralized sales force, worst sales management I've ever seen in my 30 + years of outside selling. Upper management has ZERO experience in running sales force, and middle management are used as yes men, and to carry the big stick. The big joke in my region for about two years was we heard from the region manager the Thursday before the end of the month, and hear him say let's close hard, what a joke, he spent all month riding his harley and fishing.great co-workersmanagement, comp plan, everything else"

Sr. Linux Administrator (Former Employee) says

"If you are wanting to work with someone as a team, do not work here. I was hired to replace someone that left. I worked there for two years and that person decided to come back. They wanted him there and pushed me out. They made the job unbearable."

Territory Sales Manager (Former Employee) says

"It was a beat down job Be prepared to drink the Kool-Aid You will be watched and followed constantly I would never go back All of the good people work at Mitchell1 ."

Sales Representative/Customer Service (Former Employee) says

"lots of turn around employees and unstable work environment. Further Job company comments would not enhance the end result to this question. ..............noneno comments"

Sales Manager (Current Employee) says

"Lack of communication from management, along with NO marketing plan makes this a lousy telemarketing job. Expect to cold call B2B with 75% of your calls being Disconnected. With a few changes, like putting money into the products, coming out with a strong marketing plan, and better leadership, this could be a great company.Free Coffee, TeaPoor Communication, BAD Management"

Senior Field Sales Manager (Former Employee) says

"Management has no clue and is in it for themselves.... Products are outdated with no future in site.... Very untrustworthy people and environment..... I would not recommend to my worst enemy....None other than moneyThey are con artists stay away..."

Sales Representative (Former Employee) says

"Worst outside sales management in history. Company leaders aren't concerned with the morale of their sales force. They also change policies more often than any company on the planet, and you can imagine in whose favor their changes lean. Main product stale, losing customers at alarming rate. Bring on new half-baked products that always partner with another company, and it's bad. Don't work properly, don't implement for months but still make customers pay. All missed sales goals are blamed on outside rep. Supposedly unsuccessful products are outside reps fault. So they hire new force for one product, guess what, it still flops, now back to single force, sort of. Trying out a new program, hire a rep to call on existing customers only, and disallow regular rep to call on them, and where, in one of the best territories in the country. Smart, pixx off one of your top reps...get a brain.They give you one free cheap polo shirt when you start.Make you share rooms at any company function unless management."

Technical Support Supervisor/Manager (Former Employee) says

"I loved the people that I worked with at ALLDATA and my supervisor was amazing however we were all grossly underpaid, the company was ran by a group of southern men in Texas who had no idea how to run a large profitable organization.interesting industry, great peoplepoorly run at the CEO executive level"

Billing Specialist (Former Employee) says

"In four years being there I had four managers. Two quit, one (the first) stepped down. Our parent company made a drasict change in business systems the first year I was there that took close to the rest of my tenure to recover from. By that time, the company started pinching nickels at the expense of customers, and the rats were jumping off the ship.Free coffee & tea, excellent gymNo positive feedback, poor leadership"

Technical Editor lll (Former Employee) says

"The bottom line is what makes the stock holders money. The people are expendable. There is no security or honesty within the company. There were many broken promises Management came and went. Co-workers were great. The hardest part of the job was trying to get the company to understand Quality verses Quanity. Fellow workers was the best part of the job.Time off when neededThey do not listen"

Territory Sales Manager (Current Employee) says

"I have been with the company a little over 2-years and I have never seen such a poorly ran company... The management team is not in touch at all with the staff, it is a cut-throat environment, upper management does not support floor managers, comp plans change often, the company thinks of ways not to pay you, territory split is horrible and unfair - you have 1 rep that will cover east and west coast areas, all aspects of this business are poorly planned... We have individuals making changes and creating a comp plan with no sales experience or education what so ever... The sales team is not heard but we are held accountable for everything within the organization... The most recent comp plan is a joke... 28% of our sales staff meets goal on a monthly basis and the rest are really struggling... What does the company do, they rise the monthly goal by $3800.00... I / several of us are actively looking for new employment... I will tell you this, when the right position comes along, I QUIT!!!!! All the advertising the company does about making over $100K, that is a lie... 28% of the sales staff make over that and the rest of us are at $50K to $80K... AUTOZONE REALLY NEEDS TO COME IN AND TAKE SERIOUS INVENTORY...My co-workers, previous sales management, nice break-room and workout roomComp Plans, useless employees, unrealistic expectations, very poor senior / upper management"

Executive Assistant (Former Employee) says

"A typical day would consist of answering and transferring about 100+ calls. Sort and file mail. Data entry. Prepare invoices to be paid. Great merchants and provide security badges.Clean and safe facility"

Inside Sales Representative (Former Employee) says

"Telesales position can be tough, very driven by business competition, economics, and can be seasonal. Working environment is very cut throat if you do not meet you quota requirementsalary plus commissionhigh turn over in sales"

Business Solutions Manager (Current Employee) says

"This place started out really promising but in my short time there, there have been 6 changes to the pay structure and multiple system outages leading to a large amount of customers leaving.Relaxes atmosphere and free coffeeNo consistency and too many system outages"

Territory Sales Manager (Former Employee) says

"Start with phone meeting. Checking my appointments make phone calls and get on the road prospecting and checking on our prospect for any need of new products to sell.I set my own schedule and the harder i work there was more rewards.pay plans kept on changing and they fired a lot people from our management team."

Parts Sales Manager (Former Employee) says

"Support from upper management is greatly desired. Often times, store managers are set up to meet unreasonable deadlines. Employe turnover is constant because of poor non-competitive wages.store discount, health benefitseverything else"

Elle says

"2020-2021 Customer Service is in the toilet. We are a longtime customer, that, until a couple months ago had no problem contacting anyone in Alldata Accounting Dept. Now, when you call, it either auto-disconnects, or if you get through to leave a message no one calls you back. EVER. Desperate calls to leave msgs w/tech support after 2 weeks of trying also got nowhere, even after promises that a manager would call me back. SOMETHING IS OBVIOUSLY WRONG AT ALLDATA. Be wary."

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